Refund & Cancellation Policy

Returns are generally not accepted

Returns and refunds are generally not accepted for buyer-convenience reasons, including:

• the size does not fit
• the item looks different from your image or expectation
• the item did not arrive before your event
• you no longer need the item
• your travel plan or event plan changed

Issues you should report

Please report the issue before pressing receipt confirmation if any of the following applies:

• The item is significantly different from the listing description.
• There is major undisclosed damage, staining, or missing parts.
• A different item arrived.
• The item has not arrived.

Report deadlines

• Delivered items: Report within 3 days after delivery and before confirming receipt.
• Non-delivery: Report within 14 days after the shipping notice or expected shipping date.
• After receipt confirmation, the transaction is treated as completed and refunds may be difficult or unavailable.

Refund limit

The maximum refund is the item price. Even if a refund is approved, COSMA does not cover travel costs, hotel costs, event fees, or lost profits.

• travel costs
• hotel costs
• event fees
• lost profits
• other losses caused by missing an event or changing travel plans

Cancellations

Cancellation after payment depends on shipping status, seller circumstances, and the item condition. Buyer-convenience cancellation is not guaranteed.

• Before shipping, the seller may already have packed or prepared the item.
• After shipping, cancellation is generally not available.
• If the seller cannot ship, COSMA may review the situation and cancel or refund the transaction.